Privacy Policy

Effective October 7, 2026

This Privacy Policy explains how Pick US Pickleball Club (PICKUS PICKLEBALL CLUB, “Pick US”, “we”, “us”) collects, uses and protects your information when you use the Pick US app at app.pickus.club, visit pickus.club, or visit our club at 8462 Ronda Dr, Canton, MI 48187.

Information we collect

Account information: your name, mobile phone number (used to sign in) and email address.
Bookings and membership: court reservations, open play sign-ups, class, event, league and tournament registrations, membership plans, waivers you sign and your visit history.
Payments: card payments are processed by Square. We do not store full card numbers; we keep a record of what you paid for.
Messages: emails, text messages and in-app messages you exchange with us.
Community features: if you use Find a match or a game or open play chat, the games you post or join, the messages you send to other players in those chats, and any reports or blocks you make. Other players in the same game or session see your first name, last initial and your messages.
Device information: a push notification token for your device, so we can send you notifications, and basic technical data needed to keep the app secure. We do not use analytics or advertising trackers, and we do not track you across other apps or websites.

How we use your information

To create and secure your account and sign you in.
To take and manage your bookings, registrations, memberships and payments.
To send you confirmations, reminders, receipts and account notices by email and text message, and to reply when you contact us.
To run the club safely, including waivers and check-in.
To run community features: deliver chat messages and notifications, filter inappropriate text, and review reports in line with our Community Guidelines.
To improve our facilities, programs, app and website.

Text messaging (SMS)

If you give us your mobile number and agree to receive texts, we send account, booking and membership notifications, sign-in codes, and replies to messages you send us. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Text Messaging Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How we share information

We do not sell your personal information. We share it only with service providers that help us operate, under agreements that limit their use of it to providing their service to us:

Square, to process payments;
Twilio and SendGrid (a Twilio company), to deliver text messages and email;
Google Firebase and Google Cloud, to host our app, website and data.

We may also disclose information when required by law, or to protect the rights, property or safety of our members, staff or others.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data retention and security

We keep your information for as long as your account is active and as needed for bookings, payments, waivers, and our legal and accounting obligations. Game and open play chats close two hours after the game ends and are deleted 30 days after it. We use reasonable administrative, technical and physical safeguards to protect it.

Your choices

Opt out of text messages at any time by replying STOP.
Mute a chat, or block another player, at any time in the app.
Delete your account in the app under Account → Delete account. This removes your sign-in, contact details and chat messages; we keep booking, payment and waiver records as required for our legal and accounting obligations.
Ask us to access, correct or delete your information by emailing contact@pickus.club.

Children

Our services are intended for adults. A parent or guardian may register a child for programs; we collect only the information about the child that the parent or guardian provides. Find a match and chats are only available to adult account holders.

Changes to this policy

We may update this policy from time to time. The effective date above shows when it last changed.